Once your order ships, you’ll receive a confirmation email with a tracking link.

You can also track your order anytime through our Track Your Order page — simply enter your tracking number to see the latest updates.

Returns are accepted within 14 days of delivery.

Items must be unworn, unwashed, and in original packaging with tags attached.

For more details, visit our Returns & Refunds page.

Do you ship internationally?

Yes, we offer worldwide shipping. Delivery takes 8–10 business days on average.

Can I change my shipping address after placing an order?

If your order hasn’t been processed yet, please contact us immediately at hello@jonesmaison.uk to update your shipping details.

Once the order has been confirmed and sent for fulfillment, we’re unable to make any changes.

You can reach our friendly customer service team anytime at hello@jonesmaison.uk

We do our best to respond within 24 hours, and most of the time, even sooner.

What should I do if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Email us at hello@jonesmaison.uk with:

• Your order number
• Clear photos or a short video of the issue
• A brief description of what happened
  

Our team will review your request right away and arrange either a replacement or a refund.
We’ll make sure everything is resolved quickly and smoothly.

Thank you for being part of the Westrows community — your satisfaction means a lot to us.

How long does shipping take?

Orders are processed within 1–3 business days and typically delivered within 7–13 business days after dispatch.

During high-demand periods or special promotions, delivery times may take a little longer — but we’ll always do our best to keep things on schedule.

We truly appreciate your patience — our team works hard to make sure your Jones Maison London order arrives quickly and safely.